PRIVACY POLICY & TERMS

Effective Date: December 14, 2025

Welcome to Harwood House ("Harwood House," "we," "us," or "our"). This joint Privacy Policy and Terms of Service governs your access to and use of harwoodhouseoc.com (the "Site") and any related services, content, events, workshops, retail purchases, and communications (collectively, the "Services"). By using our Site or Services, you agree to the terms outlined below.

PART I: PRIVACY POLICY

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Information submitted through forms, newsletter sign-ups, workshop registrations, or purchases

b. Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process purchases and registrations

  • Communicate with you about orders, events, and updates

  • Send newsletters or marketing communications (you may opt out at any time)

  • Improve our Site, Services, and customer experience

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Trusted third-party service providers (e.g., payment processors, email platforms, website hosting)

  • Legal authorities if required by law

4. Cookies & Tracking Technologies

Our Site may use cookies to enhance user experience and analyze traffic. You can adjust your browser settings to refuse cookies, though some features of the Site may not function properly.

5. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Request information about how your data is used

To exercise these rights, contact us using the information below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

PART II: TERMS OF SERVICE

10. Use of the Site

You agree to use the Site for lawful purposes only and not to:

  • Violate any applicable laws or regulations

  • Infringe on the rights of others

  • Attempt to gain unauthorized access to the Site or systems

11. Purchases, Workshops & Events

All purchases, workshop registrations, and event bookings made through the Site are subject to availability and acceptance.

  • Prices are subject to change without notice

  • Workshop and event tickets may be non-refundable unless otherwise stated

  • We reserve the right to cancel or reschedule events

12. Intellectual Property

All content on this Site—including text, images, logos, designs, and branding—is the property of The Harwood House or its licensors and may not be used without prior written permission.

13. User Content

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, display, and share that content for business and marketing purposes.

14. Disclaimer

The Site and Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of the Site or the accuracy of the content.

15. Limitation of Liability

To the fullest extent permitted by law, Harwood House shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or Services.

16. Indemnification

You agree to indemnify and hold harmless Harwood House from any claims, damages, or expenses arising out of your use of the Site or violation of these Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

18. Termination

We reserve the right to suspend or terminate access to the Site or Services at our discretion, without notice, for conduct that violates these Terms.

19. Contact Us

If you have questions about this Privacy Policy & Terms of Service, please contact us at info@harwoodhouseoc.com.

By using this Site, you acknowledge that you have read, understood, and agree to this Privacy Policy & Terms of Service.